Frequently Asked Questions (FAQ)

1. Where is my package?
After placing your order, it takes an average of 1-3 business days to process your order and 3-7 business days for your order to be delivered. Last order date: 17:00 (GMT+01:00) Central European Standard Time (Amsterdam)

If these deadlines have passed and your package has not arrived, please contact us with our customer service.

2. Where can I find my track & trace code?
Once your order has been shipped, you will automatically receive a Track & Trace code via email. Please also check your spam folder, as sometimes our emails end up there. Please note that it may take a while before the Track & Trace link becomes active.

3. How can I track the progress of my order?
You can track the progress of your order with your Track & Trace number that you received by email. Enter the Track & Trace on our Track & Trace page to view the status of your delivery.

4. I am not satisfied with my package.
View our refund policy for information about returning your package.

If you still haven't found an answer to your question, please feel free to contact us at info@memomemory.co

Thank you for your interest in MemoMemory!